WE ARE HIRING | OPERATIONS MANAGER

Sunrise Education Consultants is looking for an experienced, organized, and results-oriented Operations Manager to oversee daily operations, coordinate departments, monitor team performance, and ensure smooth service delivery.

Position:

• Operations Manager
  
  

Job Location:

• Banani, Dhaka-1213
  
  

Employment Type:

• Full-Time
• On-Site
  
  

Salary & Benefits:

• Negotiable
  
  

Educational Qualification:

• Bachelor’s degree in Business Administration, Management, Operations, Marketing, or a related field.
• MBA/Master’s will be considered an added advantage.
  
  

Experience:

• Minimum 5 years of relevant experience in Operations, Business Management, Administration, or a similar managerial role.
• Experience in an education consultancy, service-based organization, or corporate environment will be preferred.
• Candidates with strong experience in team management and multi-department coordination will receive preference.
  
  

Key Responsibilities:

• Oversee and manage daily office operations.
• Coordinate activities among Counselling, Call Centre, Admissions, Visa Processing, Marketing, HR, Accounts, and Administration.
• Monitor employee productivity, discipline, task completion, and overall performance.
• Ensure student enquiries, applications, documentation, admissions, and visa-related processes are properly followed up.
• Monitor leads, counselling appointments, applications, conversions, and pending student cases.
• Ensure departments meet deadlines and operational targets.
• Handle important student or guardian complaints and coordinate timely resolutions.
• Develop and improve operational workflows and SOPs.
• Conduct regular team and operational review meetings.
• Monitor departmental and employee KPIs.
• Prepare daily, weekly, and monthly operational reports for management.
• Coordinate with HR regarding manpower, performance, and training needs.
• Coordinate with Accounts regarding student payments, dues, refunds, and operational expenses.
• Monitor branch operations and maintain consistent service standards.
• Identify operational problems and implement practical solutions.
• Ensure proper use of CRM, spreadsheets, and operational tracking systems.
• Maintain confidentiality and ensure company policies are properly followed.
  
  

Required Skills:

• Strong leadership and team-management skills
• Excellent communication and coordination ability
• Strong problem-solving and decision-making skills
• Good knowledge of operational planning and workflow management
• Strong follow-up and reporting skills
• Proficiency in Microsoft Excel, Google Sheets, Microsoft Word, and Google Workspace
• Familiarity with CRM or task-management systems will be an advantage
• Good written and verbal communication skills in Bangla and English
  
  

Preferred Qualities:

• Responsible and accountable
• Organized and disciplined
• Proactive and solution-oriented
• Strong in leadership and execution
• Professional and customer-focused
• Able to work under pressure
• Detail-oriented and trustworthy
  
  

Application Process:

• Interested candidates are requested to submit their updated CV/Resume mentioning the position.